1. Our Services

The Tempest House provides fully virtual interior design and styling services, including the Finishing Touches package, the Complete Room package, and multi-room bundles of either. All services are delivered online — there are no in-person consultations or site visits.

We provide design direction, moodboards, sourcing lists, styling notes and layout guidance. All purchasing and physical implementation of the design is completed by the client. The Tempest House is not responsible for installation, delivery, assembly, or the physical execution of any design.

For kitchen, bathroom and laundry projects, The Tempest House provides aesthetic direction only — colours, finishes, hardware, lighting and styling. Technical drawings, measurements for construction, and all construction documentation must be completed by a qualified builder, cabinetmaker or tradesperson. We accept no responsibility for construction outcomes based on our styling recommendations.

2. Booking & Payment

- Packages are booked and paid for in advance via our website.
- Once payment is received, you will be sent a design questionnaire via email to complete before work begins.
- Work commences only after your completed questionnaire has been submitted.

3. Turnaround Times

Turnaround times for your first design concept are as follows, calculated from the date your completed questionnaire is submitted:

1 room - 10 days

2-3 rooms - 14 days

4+ rooms - 21 days

Turnaround times are estimates based on standard workload and may be affected by factors outside our control (e.g. product availability, response delays from the client). We will notify you of any expected delay as soon as we're aware of it.

4. Revisions

- Finishing Touches includes one round of revisions.
- Complete Room includes two rounds of revisions.
- Bundle packages include the same number of revisions per room as the equivalent single-room package.

Additional concepts or revisions beyond those included can be requested for an additional fee, to be quoted on request.

5. Trade Pricing & Purchasing on Your Behalf

Some recommended items may be available to-the-trade only, meaning they cannot be purchased directly by you at retail. In some cases they can, however The Tempest House can secure them at a better rate. If you would like The Tempest House to purchase these items on your behalf:

- You will be sent an invoice for the item(s), inclusive of discount. The price will be better than any retail price you can find at that time.
- Payment must be received in full before the order is placed.
- Once payment is received, we will place the order with the relevant supplier.

Stock & Availability
Vintage, antique and one-of-a-kind items sell quickly and, once gone, cannot be replaced. Retail items may also go in and out of stock without notice. The Tempest House is not responsible for items becoming unavailable or out of stock, whether before or after they are recommended to you. If a recommended item becomes unavailable, we can suggest an alternative at an additional cost, or you are welcome to source a similar item yourself.

6. Cancellations & Refunds

- If you wish to withdraw from a project after booking but before your questionnaire is submitted, please email me for a full refund.
- Once work has commenced (i.e. your questionnaire has been submitted and design work has begun), there will be no refunds.
- The Tempest House reserves the right to withdraw from a project if we determine, at our discretion, that we are not the right fit for a client's needs or aesthetic or do not believe we can deliver the appropriate level of service. In this case, a full refund will be given.

7. Aesthetic Fit

The Tempest House specialises in modern traditional, vintage-inspired and cottage-style interiors. We recommend reviewing our portfolio before booking to ensure our aesthetic aligns with your vision. We reserve the right to decline or withdraw from a project where we believe we cannot deliver a result the client will be happy with.

8. Vintage & Antique Sales (Drops & Market Pop-Ups)

Items sold via our seasonal vintage and antique drops, or at in-person market pop-ups, are separate from our design services and are:

- Sold as-is, given their vintage or antique nature (wear, patina and imperfections are part of the item's character, not a defect).
- Limited in quantity and available on a first-come, first-served basis.
- Non-refundable except as required under Australian Consumer Law.

9. Intellectual Property

All content on this website — including but not limited to photography, written copy, moodboards and design concepts — is the property of The Tempest House and may not be reproduced, distributed or used commercially without written permission.

Design concepts and moodboards provided to clients are for personal use in implementing their own space and may not be resold or used for commercial purposes.

10. Limitation of Liability

To the extent permitted by law, The Tempest House is not liable for any indirect, incidental or consequential loss arising from the use of our services, including but not limited to product unavailability, delays, or outcomes of physical implementation carried out by the client or third parties.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

11. Governing Law

These terms are governed by the laws of Queensland, Australia.

12. Contact

Questions about these terms can be directed to meg@thetempesthouse.com.

1. What We Collect

Depending on how you interact with us, we may collect:

- Contact details — name, email address, and (optionally) phone number
- Project information — collected via our design questionnaire, including your style preferences, budget range, room details, and photos of your space
- Payment information — processed securely through our website's payment provider (Squarespace Payments); we do not store your card details ourselves
- Communication — any information you share with us via email, Instagram DM, or contact forms

2. How We Use It

We use the information we collect to:

- Deliver your design or styling service, including preparing moodboards, sourcing recommendations and layout guidance
- Communicate with you about your project, including sending your design questionnaire and delivering your completed design
- Process payments and invoices, including for trade-priced items purchased on your behalf
- Improve our services and website
- Send occasional marketing communications (e.g. about vintage drops or new services), where you've opted in — you can unsubscribe at any time

We do not sell, rent or trade your personal information to third parties.

3. Where It's Stored

Your information is collected and stored via:

- Squarespace — our website and e-commerce platform, used for bookings, payments and general site data
- Jotform — our design questionnaire form, used to collect project details and photos

Both platforms have their own security and privacy practices; we recommend reviewing their respective privacy policies for details on how they handle data on our behalf.

4. Photos of Your Home

Photos submitted via the design questionnaire are used solely for the purpose of preparing your design and are not shared publicly without your separate, explicit consent (for example, if you agree to your project being featured on our Instagram or portfolio).

5. Your Rights

You can request to:

- Access the personal information we hold about you
- Correct any inaccurate information
- Request deletion of your information, subject to any legal or accounting obligations requiring us to retain certain records

To make a request, contact us at meg@thetempesthouse.com.

6. Cookies & Website Data

Our website may use cookies and similar technologies (via Squarespace) to understand site traffic and improve user experience. You can control cookie preferences through your browser settings.

7. Changes to This Policy

We may update this policy from time to time.

8. Contact

Questions about this policy, or requests regarding your personal information, can be directed to meg@thetempesthouse.com.